AI Live Help — Independent Contractor Expert Agreement

Effective Date: October 19, 2026 Company: PINEAPPLE AI LLC d/b/a LIVEAIHELP, a Georgia limited liability company ("LIVEAIHELP," "Company") Expert: the individual accepting this Agreement ("Expert," "you")

By applying as and activating an Expert account, you agree to these terms.

1. Independent Contractor Relationship — Not Employment

You are an independent contractor, not an employee, agent, partner, or joint venturer of the Company.
Taxes (1099): You are solely responsible for all federal, state, and local taxes on your earnings, including self-employment tax. The Company will issue IRS Form 1099-NEC for payments meeting the reporting threshold. We do not withhold income or employment taxes.
No benefits: You are not entitled to employee benefits of any kind — no health insurance, retirement, paid leave, workers' compensation, or unemployment insurance.
Nothing in this Agreement restricts you from performing similar services for others, subject to Section 10 (non-solicitation).

2. Eligibility and Onboarding

To become and remain an Expert, you must:

Be at least 18 years old and legally authorized to work as an independent contractor in the United States.
Pass the AI Expert Exam with a score of 80% or higher. You may retake the exam after a 7-day waiting period, up to 3 attempts per 12 months.
Pass an identity verification and criminal background check conducted by our third-party provider. By applying, you consent to the background check and to ongoing eligibility re-checks (at least annually and for cause).
Maintain a suitable setup: reliable broadband, webcam, microphone, and a quiet professional environment.
Complete onboarding, including these Terms, the Privacy Policy, and platform training.

Failure to meet or maintain any requirement is grounds for denial or deactivation.

3. Your Services and Availability

You provide live AI help to Customers via Zoom video, voice, or chat sessions, including screen-share guidance and, with Customer consent, Zoom remote control.
You set your own availability. Mark yourself available/unavailable in the Expert portal; there are no required shifts or minimum hours. Accepting or declining any particular session request is at your discretion, though repeated declines of on-demand requests may affect your matching priority.
You control the means and manner of your work: how you explain, demonstrate, and structure each session, consistent with our quality standards (Section 6).
You are responsible for your own equipment, internet, software, and workspace costs.

4. Compensation

Payout rate: You earn $20.00 per hour of billed session time (computed per minute), paid via Stripe Connect.
Discretionary incentives: The Company may offer limited-time incentive multipliers (e.g., during holidays or forecasted high-volume periods). Any active incentive and its dates are shown in your Expert dashboard. Incentives are discretionary and may be modified or ended at any time.
Minutes are metered the same way as Customer billing (rounded up to the full minute). Your earnings accrue per session and are shown in your Expert dashboard.
Payouts via Stripe Connect: Earnings are paid to your linked Stripe Connect account on a [WEEKLY/BI-WEEKLY] schedule, net of Stripe processing fees. [Spark to decide: payout cadence.]
Minimum payout threshold: [$25] — balances below the threshold roll to the next payout cycle.
The Company may adjust the payout rate with 30 days' written notice; the new rate applies to sessions after the effective date.

5. Customer Payments Are Ours to Collect

Customers pay the Company, not you. You agree not to request, accept, or solicit payment from Customers outside the platform (see Section 10).

6. Customer-Satisfaction Standards and Deactivation for Cause

Because this is a high-volume, customer-satisfaction-centered service, you agree to:

Join sessions on time and be fully present and professional.
Communicate clearly, be patient with beginners, and never be abusive or dismissive.
Follow the remote-access and password policies in the Terms of Service (never request Customer passwords; Customer types their own credentials).
Maintain a minimum average rating of [4.2] out of 5 across your last 50 rated sessions, and a session completion rate of at least [90]%. [Spark to confirm thresholds.]

Deactivation for cause: We may suspend or permanently deactivate your Expert account for:

Falling below the satisfaction standards for two consecutive review periods (30 days each), after written warning.
No-showing or being late for 3 or more sessions in any 30-day period.
Violating the remote-access, password, or recording-consent policies.
Fraud, misrepresentation of qualifications, harassment, or any illegal conduct.
Failing an ongoing background re-check.

Deactivation decisions may be appealed in writing to Support@helpai.live within 14 days.

7. Confidentiality

You will keep confidential all non-public Customer information you encounter in sessions (files, screen contents, personal details, business information).
You will not record sessions outside the platform's own recording system, and will not copy, retain, or share Customer data after a session ends.
This duty survives termination of this Agreement.

8. Intellectual Property

General AI knowledge, techniques, and know-how you share in sessions remain yours.
Session materials you create specifically for the platform (guides, templates, or resources you upload to AI Live Help for Customers) are licensed to the Company on a perpetual, worldwide, royalty-free basis to use in connection with the service.
You will not use third-party copyrighted material in sessions without the right to do so.

9. Representations and Warranties

You represent that you have the skill and qualifications you claim, that your application information is truthful, and that you will comply with all applicable laws.

10. Non-Solicitation of Customers Off-Platform

During this Agreement and for 12 months after your last session or deactivation (the "Tail Period"), you agree not to solicit, contact, or provide paid AI-help services to any Customer you met through AI Live Help outside the platform. [Spark to confirm: 12-month tail.]
"Solicit" includes sharing personal contact details, social profiles, or payment information for the purpose of arranging off-platform work.
General advertising of your independent services to the public is permitted, provided it is not directed at AI Live Help Customers you served.
Breach entitles the Company to injunctive relief and damages, including lost platform fees.

11. Indemnification

You agree to indemnify and hold harmless the Company from claims arising from your services, your breach of this Agreement, or your violation of law.

12. Limitation of Liability

To the maximum extent permitted by law, the Company's liability to you is limited to amounts actually owed and unpaid for completed sessions in the 3 months before the claim. Neither party is liable for indirect or consequential damages.

13. Term and Termination

This Agreement begins when your Expert account is activated and continues until terminated.
You may terminate anytime by deactivating your Expert account; earned, unpaid balances are paid out on the next scheduled payout cycle.
We may terminate immediately for cause (Section 6) or with 14 days' notice without cause.
Sections 1 (tax duties), 7 (confidentiality), 8 (IP license), 10 (non-solicitation), 11, and 12 survive termination.

14. Dispute Resolution

Governing law: State of Georgia. Disputes go first to 30 days of good-faith negotiation, then to binding individual arbitration under AAA Commercial Arbitration Rules in Georgia, with no class or collective actions. Either party may seek injunctive relief in court for breaches of Sections 7 or 10.

15. Entire Agreement; Amendments

This is the entire agreement regarding your Expert services. We may update it with 30 days' notice; continued use of the Expert portal constitutes acceptance. If any provision is unenforceable, the rest remains in effect.

Accepted by: Expert (electronic acceptance on account activation) Company: LIVEAIHELP — Support@helpai.live